Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Mobile network
Advice and information
Customer care: 08700 733 222 (Vodafone customers 33222)
Fax: 01635 689102
Textphone: 01635 689071 (product enquiries);
020 8288 8038 (price plan enquiries)
Email: disability.access@vodafone.co.uk
Website: www.vodafone.co.uk/special
needs
Textphone calls
Access to BT TextDirect
Online billing
Contract customers can view and pay bills online.
Pay as you go customers - in the future.
Other useful services
Customised Nokia Communicator (see section on textphones)
Printed/downloadable guide We’re Accessible
Talk-by-Text tariffs
Voice email
‘Respond plus’ service texts you your voicemails
Unless we say otherwise, all mobile suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
