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Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents) Useful contacts (updated 2008) These organisations may be able to offer further advice on phone products and services, or in some cases financial help with phone costs Click on the list below for more details Abilitynet Age Concern England Age Concern Scotland Age Concern Northern Ireland Age Concern Wales BT Age & Disability Action Chatterbox Cobolt Systems Connevans Disabled Living Foundation Gordon Morris HASICOM Hearing Concern National Deaf Children's Society OFCOM Otelo RNIB RNID Sarabec Telecommunications Action Group Toby Churchill TypeTalk Ability Net Ability Net PO Box 94 Warwick CV34 5WS Tel: 0800 269 545 Fax: 01926 407425 e-mail: enquiries@abilitynet.org.uk www.abilitynet.org.uk advice on computers and how to adapt them Age Concern Age Concern England Astral House 1268 London Road London SW16 4ER National helpline: 0800 009966 e-mail: ace@ace.org.uk www.ace.org.uk free factsheet Help with telephones Age Concern Scotland Tel: 0131 220 3345 Fax: 0131 220 2779 e-mail: enquiries@acscot.org.uk www.ageconcernscotland.org.uk Age Concern Northern Ireland Tel: 028 9024 5729 Fax: 028 9023 5497 e-mail: info@ageconcernni.org www.ageconcernni.org Age Concern Wales Tel: 029 2037 1566 Fax: 029 2039 9562 e-mail: enquiries@accymru.org.uk www.accymru.org.uk BT BT Age & Disability Action Tel: 0800 919 591 Textphone: 18001 0800 800 150 e-mail: disability@bt.com www.btplc.com/age_disability/ helpline; free guide to products and services for disabled people Chatterbox Tel: 0845 4583120 Fax: 0870 0516382 email: tedb@chatterboxsoftware.com web: www.chatterboxsoftware.com a service that lets people text each other at low cost Cobolt Systems Tel: 01493 700172 Fax: 01493 701037 e-mail: cobalt@compuserve.com www.cobolt.co.uk can supply ‘talking dialler’ (see Accessories section for more details) Connevans Tel: 01737 247571 Textphone: 01737 243134 Fax: 01737 223475 e-mail info@connevans.com www.connevans.com textphones, induction loops and other accessories for deaf people Disabled Living Foundation 380-384 Harrow Road London W9 2HU Local rate Helpline: 0845 130 9177 (10am to 4pm) Fax: 020 7266 2922 Textphone: 020 7432 8009 Email: advice@dlf.org.uk www.dlf.org.uk DLF have a bathing products website: www.bathingmadeeasy.com The DLF has a helpline, factsheets and ists of phones and other products Gordon Morris Unit 21 Wessex Park Somerton Business Park Somerton Somerset TA11 6SB Tel/textphone: 01458 272121 Fax: 01458 274545 e-mail: info@gordonmorris.co.uk www.gordonmorris.co.uk textphones, induction loops, accessories and installations HASICOM Tel: 01733 322110 Textphone: 01733 324503 Fax: 01733 324878 run by Deafblind UK; provides equipment to enable people with both sight and hearing loss to use telecommunications. Equipment and assessment is usually free Hearing Concern Hearing Concern 95 Gray's Inn Road London WC1X 8TX Local rate helpline and textphone: 0845 0744 600 (9.30 am - 5.30 pm) Tel: 020 7440 9871 Fax: 020 7440 9872 Textphone: 020 7440 9873 E-mail: info@hearingconcern.com www.hearingconcern.com a people-centred charity offering one-to-one support, advice, access and inclusion to all deaf and hard of hearing people whose main mode of communication is speech. National Deaf Childrens Society Head Office: 15 Dufferin Street London EC1Y 8UR Tel: 020 7490 8656 Textphone: 020 7490 8656 Fax: 020 7251 5020 Email: ndcs@ndcs.org.uk www.ndcs.org.uk Freephone helpline available: Tel: 0808 800 8880 Minicom: 0808 800 8880 Fax: 020 7251 5020 OFCOM OFCOM Riverside House 2a Southwark Bridge Road London SE1 9HA Tel: 020 7981 3000 Fax: 020 7981 3333 Textphone: 020 7981 3043 www.ofcom.org.uk e-mail: contact@ofcom.org.uk www.ofcom.org.uk For complaints to Ofcom call 020 7981 3040, 0300 123 3333 or if you want to complain in Welsh, 020 7981 3042. For advice about a Telecommunications, Broadcast or general query call 020 7981 3040 or 0300 123 3333. Ofcom is the independent regulator for the UK communications industries, with responsibilities for for the telecoms industry. It has information on your rights and choices as a telephone customer and advice on how to complain if you’re unhappy with your phone service. Otelo (the Office of the Telecommunications Ombudsman) PO Box 730 Warrington WA4 6WU Tel: 0845 050 1614 Textphone: 0845 051 1513 Fax: 0845 050 1615 email: enquiries@otelo.org.uk www.otelo.org.uk The Telecommunications Ombudsman may be able to help if you have a dispute – about a bill or contract for example – with your phone company. RNIB RNIB (Royal National Institute of Blind People) 105 Judd Street London WC1H 9NE Helpline 0845 766 9999 Text: 18001 0845 766 9999 Fax: 020 7388 2034 e-mail: helpline@rnib.org.uk www.rnib.org.uk products, catalogues and factsheets including phones and communication aids RNID RNID (For Deaf and Hard of Hearing People) 19-23 Featherstone Street London EC1Y 8SL Telephone: 020 7296 8000 Textphone: 020 7296 8001 Fax: 020 7296 8199 e-mail: information@rnid.org.uk www.rnid.org.uk RNID information lines (Freephone) Telephone: 0808 808 0123 Textphone: 0808 808 9000 information line, factsheets and Solutions product catalogue. Web-cam internet chat www.vcam.org.uk. Sarabec Tel: 01642 247789 Textphone: 01642 251310 Fax: 01642 230827 e-mail: mail@sarabec.co.uk www.sarabec.co.uk textphones, accessories Telecommunications Action Group (TAG) Telecommunications Action Group Fax: 01937 580 956 e-mail: tagenquiries@hotmail.com www.tagcomm.org.uk for deaf, deafened, hard of hearing and deaf-blind people; publish Sequel newsletter Toby Churchill Norman Way Industrial Estate Over Cambridge CB24 5QE Service: Tel: 01954 281 222 Fax: 01954 281224 e-mail: sandra@toby-churchill.com www.toby-churchill.com supplies Lightwriter speech device TypeTalk TypeTalk Text helpline: 0800 500 888 Voice helpline: 0800 7311 888 Fax: 0151 709 8119 e-mail: helpline@rnid-typetalk.org.uk www.rnid-typetalk.org.uk A service run by the RNID which enables deaf and speech-impaired people using a textphone to access the phone network – see section on Other telephone equipment for more details. Page Updated February 2008 Report Contents Introduction Telephones types (fixed & mobiles) useful features if your hearing is poor useful features - if your sight is poor useful features if you have limited mobility useful features for other difficulties Other equipment answering machines, fax machines & computer equipment textphones, videophones & computer email accessories & adaptors Buying a phone & phone services where to go companies & deals services for older or disabled people scam calls & cold calling - what to do Useful contacts Fixed line Operators BT Homecall Kingston communications NTL One.Tel Sainsbury's Homephone Skytalk TalkTalk Tele2 Tesco home phone Telewest broadband Tiscali.smart talk Toucan Mobile Operators BT mobile Fresh O2 One.Tel mobile Orange Sainsbury's Mobile Tesco Mobile 3 T mobile Virgin mobile Vodafone Back to top
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