Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Mobile network
Advice and information
Disability Services Team (DST): 08081 211 122 (122 for
T-Mobile customers)
General enquiries: 0845 412 5000
(150 for T-Mobile customers)
Fax: 0845 412 4412
Textphone: 08081 219 783
SMS texting: 07956 569 838
Website/email: www.t-mobile.co.uk/disabilities
Textphone calls
No access to BT TextDirect; access to Typetalk via
Relay Assist (see section on textphones)
Online billing
Contract customers can view and pay online.
Pay as you go customers cannot.
Other useful services
Printed/downloadable guide Services for Disabled Customers
Text Time packages for heavy text users
Hearing induction loops from DST.
Unless we say otherwise, all mobile suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
