Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Mobile network offering only ‘third generation’ mobile phones (see section on mobile phones)
Advice and information
Customer services: 0870 733 0333
Textphone: via Typetalk
Website/email: www.three.co.uk
Textphone calls
no access to BT TextDirect; access to Typetalk via Relay Assist (see section on textphones)
Online billing
Contract customers in the future.
Pay as you go customers not stated.
Other useful services
Video calling and messaging; customers can listen to emails sent to 3 email addresses
Unless we say otherwise, all mobile suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
