Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Mobile network
Advice and information
Telephone: 0800 801 080 (existing customers150 (contract)
or 451 (pay as you go))
Fax: 01454 624 520
Textphone: via Typetalk
Email: customerservices@orange.co.uk
Website: www.orange.co.uk
- click on ‘disability services’ link
Textphone calls
No access to BT TextDirect; access to Typetalk via
Relay Assist (see section on textphones)
Online billing
Contract customers can view and pay bills online.
Pay as you go customers in the future.
Other useful services
Printed guide Helping everyone communicate
Can listen to emails if you set up Orange email account
Tariff deals for heavy text users
Unless we say otherwise, all mobile suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
