Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Mobile operator
Advice and information
Telephone: 0800 587 4005 (Access for all Customer Care);
0845 600 4302 (pre-pay)
Fax: 0161 705 5212 (pre-pay)
Textphone: 0845 600 1169 (contract);
0845 600 4502 (pre-pay)
Email: disabilitycustomercare@o2.com
Website: www.o2.co.uk
- click on site index and look for ‘access for all’ under
‘help’
Textphone calls
No access to BT TextDirect; access to Typetalk via
Relay Assist (see section on textphones)
Online billing
Contract customers can view, but not pay bills online.
Pay as you go customers cannot view bills online, but can credit their
phone online.
Unless we say otherwise, all mobile suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
