Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Fixed line - Cable services including phone, TV and internet
Advice and information
Sales: 0800 183 0123
Customer services: 0800 052 2000
Fax: 0161 216 2805
Textphone: 0800 052 9735
Email: customer.liaison.northwest@ntl.com
Website: www.ntlhome.com
Textphone calls
access to BT TextDirect
Online billing
Depends on area
Other useful services
ntl: Access for all brochure; priority fault repair for disabled people
Unless we say otherwise, all fixed line suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
