Stay in touch - A guide to telephones and services for older and disabled people 2004 (view report contents)
Fixed line operator
Advice and information
Customer service: 0800 800 150
Fax: 020 8810 9192
Textphone: 18001 0800 800 150
(general enquiries 0800 243 123)
Email: Click on ‘Contact Us’ at www.bt.com
Website: www.bt.com
- click on ‘disability services’ link
Textphone calls
BT TextDirect; textphone rental
Online billing
You can check and pay bills online
Other useful services
Priority fault repair if you are registered as housebound; extra help from engineers for older/disabled customers; tariff options if you make few calls; Communication Solutions booklet
Unless we say otherwise, all fixed line suppliers offer:
- free directory enquiries and operator-assisted calls (you need to register) if you cannot use a printed directory
- literature, contracts and bills in other formats if you have poor sight
- bill payment nominee facility
- bill rebates for textphone users
Report Contents
Telephones
- types (fixed & mobiles)
- useful features if your hearing is poor
- useful features - if your sight is poor
- useful features if you have limited mobility
- useful features for other difficulties
Other equipment
- answering machines, fax machines & computer equipment
- textphones, videophones & computer email
- accessories & adaptors
Buying a phone & phone services
- where to go
- companies & deals
- services for older or disabled people
- scam calls & cold calling - what to do
Useful contacts
Fixed line Operators
- BT
- Homecall
- Kingston communications
- NTL
- One.Tel
- Sainsbury's Homephone
- Skytalk
- TalkTalk
- Tele2
- Tesco home phone
- Telewest broadband
- Tiscali.smart talk
- Toucan
Mobile Operators
