The package has both an In Touch 2000 (pictured left, above) for an alarm user and a carer's unit (pictured right, above) the In Touch 2000c. It is sold in BT shops.

The carer needs to subscribe to special services, such as caller display. If your carer uses a network provider other than BT, they must check that they can get these services.

When an alarm call is made, the In Touch 2000c carer's phone rings normally but also beeps, a light flashes and a message appears in the digital display screen. The carer can speak with the alarm user. Three carers can be called in turn - in case one of them is out. They can have either the 2000c carer's phone or an ordinary phone.