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Wheels within wheels - a guide to using a wheelchair on public transport 2005 (view report contents)

Reporting back and complaining

Transport companies are trying to make their services accessible. They want your custom. Accessible vehicles are only part of the story and travelling can be difficult if staff have not been properly trained, or if any of the facilities you need are poor. There have been a few cases where disabled people have been refused help or been poorly treated in some other way.

If you think you have been unfairly treated tell the transport operator so that whatever has caused the problem can be put right. In some cases transport companies may be unaware of the difficulties caused by their policies or of the difficulties experienced by disabled people. Similarly if the service is good, tell them. Information about your experiences, good and bad, will help them get their services right.

If the transport company is not helpful, contact one of these organisations:

For complaints about buses

Contact one of the following organisations:

For complaints about taxis

Your local Council will have a Licensing Office for Taxis.
In London, it is the Public Carriage Office at Transport for London.

For complaints about trains

Contact Passenger Focus (formerly the Rail Passengers Council).

In Northern Ireland contact the General Consumer Council – above.

 

Report Contents

Introduction
The law
Travelling in a wheelchair
Trains and trams
Buses
Coaches
Taxis
Planning & booking a journey
Concessions
Reporting back & complaining
Information, help and advice


Details of manual wheelchairs
Details of manual wheelchairs - to be pushed by someone else
Details of powered wheelchairs

 

 

 

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