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Taking Control - A guide to buying or upgrading central heating controls(view report contents)

Helpful organisations

There are many more places you can go for advice

Age Concern
Age Concern provides information and advice for older people and campaigns for them. It has a wide network of local groups which provide information and advice and some services (such as insurance). They publish factsheets on a wide range of issues, including guides to heating, money and housing and Fight the Freeze: A Guide to Keeping Warm and Healthy.

For information on all these, call their information line.

Age Concern England
Astral House
1268 London Road
London SW16 4ER
National helpline: 0800 009966
e-mail: ace@ace.org.uk
www.ace.org.uk

Age Concern Northern Ireland
Tel: 028 9024 5729
Fax: 028 9023 5497
e-mail: info@ageconcernni.org
www.ageconcernni.org

Age Concern Scotland
Tel: 0131 220 3345
Fax: 0131 220 2779
e-mail: enquiries@acscot.org.uk
www.ageconcernscotland.org.uk

Age Concern Wales
Tel: 029 2037 1566
Fax: 029 2039 9562
e-mail: enquiries@accymru.org.uk
www.accymru.org.uk

BEAMA Energy
BEAMA Energy is the UK trade association group for the controls, metering and energy related communications industries and is part of BEAMA – the British Electrotechnical and Allied Manufacturers’ Association.

BEAMA Energy
Westminster Tower
3 Albert Embankment
London SE1 7SL
Tel: 020 7793 3007
Fax: 020 7793 3003
www.beamaenergy.org.uk

Corgi (The Council for Registered Gas Installers)
People who install gas equipment have to be registered with Corgi, and their work has to meet certain safety standards. Contact Corgi to find a local firm. Corgi also have free leaflets on using gas safely.

CORGI
1 Elmwood
Chineham Park
Crockford Lane
Basingstoke
Hants RG24 8WG
Tel: 0800 915 0485
enquiries@trustcorgi.com
www.trustcorgi.com

Energywatch
Energywatch is the independent gas and electricity consumer watchdog. They can help with a range of consumer issue about the gas and electricity industry. They provide information and help resolve complaints.

Information leaflets include how to choose and change supplier, how to compare prices offered by different companies, and how to use gas and electricity safely and details of free services offered by energy suppliers.

Energywatch
Head Office
4th Floor
Artillery House
Artillery Row
London SW1P 1RT
Helpline: 08459 06 07 08
Fax: 020 7799 8341
enquiries@energywatch.org.uk
www.energywatch.org.uk

Heating & Hotwater Information Council
Has information on central heating, provide advice on what to do if your central heating goes wrong, will help you findan installer and has general information about saving energy in your home. They have several free information sheets.

Help the Aged
Help the Aged work with and campaign for older people in many ways. They provide a series of free clear and free
informative booklets on a wide range of subject including money, housing, repairs and improvements. One of them, Keeping out the cold, has information on keeping warm and paying for heat. SeniorLine is their free information and advice line. It is well informed, confidential and impartial.

Help the Aged
207-221 Pentonville Road
London N1 9UZ
Tel: 020 7278 9UZ
Fax: 020 7278 1116
e-mail: info@helptheaged.org.uk
www.helptheaged.org.uk

Heating & Hotwater Information Council
Tel: 0845 600 200
info@centralheating.co.uk
www.centralheating.co.uk

SeniorLine 0808 800 6565,
Monday – Friday, 9am-4pm
Northern Ireland Seniorline
0808 808 7575

Institute of Domestic Heating & Environmental Engineers
Have information and leaflets on buying equipment and lists of members who install equipment.

Institute of Domestic Heating & Environmental Engineers
Unit 35A New Forest Enterprise Centre
Chapel Lane
Totton, Southampton, SO40 9LA
Tel: 023 80 66 89 00
Fax: 023 80 66 08 88
email: admin@idhee.org.uk
www.idhee.org.uk

Ofgem
Ofgem is the regulator for the gas and electricity industries. Under their social action plan they have introduced various measures to protect vulnerable consumers.

Ofgem
9 Millbank
London SW1P 3GE
Tel: 020 7901 7000
Fax: 020 7901 7066

Scotland
Regents Court
70 West Regent Street
Glasgow, G2 2QZ
Tel: 0141 331 2678
Fax: 0141 331 2777
www.ofgem.gov.uk

Society of British Gas Industries (SBGI)
Represent the industry but have a list of members who carry out installation and other work.

SBGI
36 Holly Walk
Leamington Spa
Warwickshire CV32 4LY
Tel: 01926 334357
Fax: 01926 450459
mail@sbgi.org.uk
www.sbgi.org.uk

TACMA (The Association of Controls Manufacturers)
Have a guide to central heating controls on their website. You can also browse it to find details of the controls produced by manufacturers who are members of TACMA.

TACMA
Westminster Tower
3 Albert Embankment
London SE1 7SL
Tel: 020 7793 3008
Fax: 020 7793 3003
tacma@beama.org.uk
www.heatingcontrols.org.uk

 

 

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Report Contents


About this guide
Central heating basics

Thermostats

Programmers

Tables

Help with money
Keeping bills down
Main gas and electricity operators
Helpful organisations
Help with seeing and gripping
Manufacturers