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Inclusive design - products that are easy for everybody to use (view report contents)

References

1. Voshol A, Staal G, Faas D (eds) Old/New: the Elderly as a Starting Point for Innovative Designs (Oud/Nieuw), The Netherlands Design Institute, Amsterdam, 1997

2. Living Longer, Design Council, 2001

3. Jarvis et al, Getting around after 60, HMSO, 1991

4. Kose, Satoshi, communication to Ricability, March 2001

5. Exploring the opportunities of Inclusive Design, Design Council Workshop: Designing our future: Growing your market through inclusive design, 29 Oct, 1999

6. Based on RICA interviews with car manufacturers, 1998

7. Voshol A, Staal G, Faas D (eds) Old/New: the Elderly as a Starting Point for Innovative Designs (Oud/Nieuw), The Netherlands Design Institute, Amsterdam, 1997

8. Quoted by INCLUDE, see www.stakes.fi/include

9. Eurostat news release 75/99, 29 July 1999

10. Statistiques démographiques, Données 1995-1998, Édition 1998, Eurostat, Brussels

11. Lees Clare, Flatters Paul The Older Marketplace: a Gold mine but still a Grey Area, Henley Centre, London, 1997

12. Eurostat yearbook 98/99, Eurostat, Brussels

13. A study of the difficulties disabled people have when using everyday consumer products, Consumer Affairs Directorate, DTI, August 2000

14. Testing standard products for elderly and disabled people, International Consumer Research and Testing, London, September, 1994

15. What is design for all? Paper No 1 INCLUDE (Inclusion of disabled and elderly people in telematics), programme of the European Commission, at www.stakes.fi/include

16. taken from Froyen Hubert, Criticality and choice, EIDD, Dec 2000, at www.design-for-all.org

17. Lees Clare, Flatters Paul The Older Marketplace: a Gold mine but still a Grey Area, Henley Centre, London, 1997

18. Shipley T, Gill J, Call barred? Inclusive design of wireless systems, RNIB on behalf of PhoneAbility, 2000

19. Carey Kevin, Design for life, paper presented at the DfEE/NDC/Demos seminar, London March 1999

20. Grayson John, Universal design products serve all
regardless of age, Aging Network News, undated

21. Telephones – what features do disabled people need?, John Gill, Tony Shipley, RNIB on behalf of PhoneAbilty, 1999

22. US Access Board, Electronic and information technology accessibility standards, Economic Assessment, Washington, November 2000

23. What is design for all? Paper No 1 INCLUDE (Inclusion of disabled and elderly people in telematics), programme of the European Commission, at www.stakes.fi/include

24. Building Lifetime Homes, Foundations 2, Joseph Rowntree Foundation, February 1997,

25. Carey Kevin, Design for life, paper presented at the DfEE/NDC/Demos seminar, London March 1999

26. For example, Access prohibited, information for designers of public access terminals, Gill J, RNIB for INCLUDE, 1997

27. Bordett HM, Congelton JJ and Koppa RJ, Torque Required from Elderly Females to Operate Faucet Handles of Various Shapes (Human Factors, 30/3) Human Factors USA1988

28. Barker P, Barrick J, Wilson R, Building Sight HMSO and RNIB, 1995

29. for example, Babic, A L and Pirkl, JJ, Guidelines and Strategies for Designing Transgenerational Products: An Instructor’s Manual, Syracuse University Series in Gerontology Education, Syracuse University, NY, 1988

30. for example, Freudenthal, Adinda, The Design of Home Appliances for Young and Old Consumers, Delft University Press, Netherlands, 1999.42 43

31. For example, Older adult data, handbook of measurements and capabilities of the older adult, Department of Trade and Industry, January 2000

32. A collaborative project being carried out by the Helen Hamlyn Research Centre and Central St Martins School or Art. It will be completed in 2002.

33. Access to ATMs, UK Design Guidelines, Centre for Accessible Environments and Robert Feeney Associates, Loughborough,1999

34. Wilkins Stephen, Smith Nick, Designs for senior friendly safety closures, paper presented at a conference organized by PIRA International, March 1998

35. Christenson Margaret, Embracing Universal Design, November 8, OT Practice, USA 1999

36. Shipley T, Gill J, Call Barred? Inclusive design of wireless systems RNIB for Phoneability, 2000

37. Although the ADA prohibits discrimination on the basis of disability in goods and services provided by private companies, and makes explicit reference to standards as a way of achieving this aim.

38. DiLuigi James, Ostroff Elaine (eds) Universal design: accessibility and the Americans with Disabilities Act, Volume 4, No 2: April 1999. An advisory group has been set up to facilitate this development

39. COM(1999) 564 Final. Communication from the
Commission to the Council, the European Parliament, the Economic and Social Committee and the Committee of the Regions on certain Community measures to combat discrimination.

40. "when adopting measures to approximate Member States’ legislation" Towards a Barrier Free Europe for People with Disabilities, Communication from the Commission, Brussels May 2000

41. Towards a barrier free Europe, ibid
42. COM (2000) 48, Strategies for jobs in the information society, adopted February 2000

43. Towards a Barrier Free Europe for People with Disabilities, Communication from the Commission to the Council, the European Parliament, the Economic and Social Committee and the Committee of the Regions, Brussels May 2000

44. 98/10/EC Official Journal L 101.01.04. 1998

45. 99/05/EC Official Journal L 091, 07.04.1999, although such equipment would only have to "support certain features" to make is accessible – which could be interpreted to mean compatibility with assistive devices

46. Disability Rights Task Force, DfEE 1999

47. ISO/IEC Policy statement addressing the needs of older persons and people with disabilities in standardization work. ISO/IEC 2000

48. Provisionally titled Guidelines to address the needs of older persons and persons with disabilities when developing standards

49. These are ETSI (European Telecommunications Standards Institute), CEN (Comite Europeean de normalisation) and CENELEC (Comite Europeean de normalization Electronique)

50. M283-EN, Mandate to the European Standards Bodies for a guidance document in the field of safety and usability of products by people with special needs (eg Elderly and disabled), Brussels June 1999

51. Disability Rights Task Force op cit, Recommendation 6.16, DfEE 1999

52. The DBA Design Challenge 2000 Care for our future selves, Royal College of Art 6th December 2000

53. Päivi Tahkokallio, Crisp &Clear, No 4, European Institute of Design and Disability, 2000

54. Disability Rights Task Force , Recommendation 6.15, DfEE 1999.44

55. Living Longer, Design Council, 2001

56. Institute of Consumer Ergonomics, Problems experienced by disabled and elderly people entering and leaving cars, Transport and Road Research Laboratory, 1985

57. Living Longer, Design Council, 2001

58. Colleges which include information on inclusive design either at undergraduate or postgradukate level include Cambridge University Engineering Design Centre, Central St Martins School of Art, Brunel University, Loughborough, University and the University of East London, Royal College of Art Staffordshire University School of Art & Design, University of Glasgow school of Art, University of
Surrey.

59. Communication to Ricability from Social Research
Associates, 2001

60. As a precedent, the Disability Rights Task Force asked the DTI to provide assistance to disability organisations to enable them to make contact with the design community to promote the Millennium project. Disability Rights Task Force, Recommendation 6.18, DfEE 1999

61. Section 255 of the Telecommunications Act, 1966, Section 508 Rehabilitation Act, 1998

62. Section 508, Rehabilitation Act Amendments, 1998

63. Towards a Barrier Free Europe for People with Disabilities, Communication from the Commission to the Council, the European Parliament, the Economic and Social Committee and the Committee of the Regions, Brussels May 2000

64. Ricability has published several consumer guides on mainstream domestic appliances, most recently with Comet plc, the UK electrical retailer, who are developing a programme of work in this area.

65. Kose, Satoshi, communication to Ricability, December 2000.

 

Report Contents

Summary
Introduction
What is inclusive design?
The changing market place

Extent of the problem
Misunderstandings and barriers

Discussion and full recommendations

Pictures of example products
References

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